KSP upgrading 911 emergency dispatch system

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FRANKFORT, Ky. (KT) - Kentucky State Police are undergoing an upgrade to the 911 emergency dispatch system in the coming months.

The KSP says this marks an important milestone for the agency, as they have been relying on their CAD system, which stands for Computer Aided Dispatch, for more than 15 years to supply the information needed by first responders when answering calls for emergency service.

“Our agency recognized the important role of having the correct technology to provide safer communities for our citizens,” said Kevin Woosley, the 911 Administrator for Kentucky State Police. “We knew that the time had come to make a change as we had just outgrown our current CAD system.”

In searching for a replacement solution, a team made up of leaders from multiple state police posts conducted an exhaustive search to find a solution that could meet not only KSP’s unique needs today, but also continue to grow in the foreseeable future.

The CAD Next Gen upgrade with Caliber Public Safety will provide improvements such as automatic checks with DMV and NCIC, the National Crime Information Center database, to cut down on steps that previously required the dispatchers to access a second application, as well as providing access to possible computer system information exchange with neighboring agencies.

“The Kentucky State Police have always been a valued strategic partner for Caliber and we are excited not only to see what this next chapter will bring, but also to have the opportunity to continue supporting them in their mission of increasing interoperability and streamlining their operations,” said Blair Robinson, Caliber’s Executive Vice President.

The upgrade to the system will be a phased-in approach. It began with installation at Post 12 in Frankfort, earlier this week. The plan is for all 16 KSP Posts to have the upgrade by April of next year.

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